Shipping Information
Thank you for shopping with us! We take great pride in creating custom-made products for each of our customers. Please take a moment to review our shipping policy below:
Order Processing & Creation Time
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All orders are custom-made to your specifications, and we begin working on your order as soon as it is placed.
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Orders will ship within 48-72 hours from the time the order is confirmed. This allows us the necessary time to carefully craft your item to meet our high-quality standards.
Shipping Times
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Standard Shipping: After your order is processed and created, it will be shipped according to the shipping method selected at checkout. Shipping times will vary depending on your location and the shipping carrier used.
Rush & Expedited Shipping
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If you select rush or expedited shipping at checkout, please note that these shipping times apply after the 48-72 hour processing time.
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Rush or expedited shipping ensures faster delivery once your order is ready to ship, but it does not shorten the creation time.
Delays & Exceptions
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While we make every effort to fulfill orders within the 48-72 hour time frame, please understand that custom-made orders can sometimes experience slight delays. We will notify you immediately if there are any significant delays or issues with your order.
International Shipping
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We currently offer international shipping; however, please be aware that delivery times may vary, and customs processing can cause additional delays that are outside of our control.
If you have any questions about your order or shipping, feel free to contact us! We're happy to assist.
Thank you for supporting our handmade products!
Return Policy
Thank you for shopping with us! Please note that all of our products are custom made to order, and as such, we are unable to accept returns or exchanges for any reason other than defects.
Defective Items:
If you receive a defective item, please contact us immediately at info@mypetleashsleeve.com. We will be happy to assist you in resolving the issue and will provide a replacement if necessary.
No Returns or Exchanges:
Due to the custom nature of our products, we cannot accept returns or exchanges for any other reason, including changes of mind or incorrect orders.
If you have any questions or concerns about your order, please feel free to reach out to us at the email above. We are here to help and ensure your satisfaction with your purchase!
Thank you for your understanding and support!